Free Shipping on All Orders!

FAQ

Surprise Gift Co. package info:   

  • 12 X 12
  • 10 X 10
  • 8 x 8

Shipping info:

  • How many times have you left a full cart at the checkout page once you saw the cost of shipping? Yeah, us too. So, shipping’s on us!
  • All surprises will ship out within 2 business days from Tulsa, OK. Orders placed after 2pm CST are not guaranteed to be processed until the next business day.

Return policy:

  • Sorry, there are no returns or refunds. 
  • If for some reason your surprise is delivered damaged, please email us at lisa@surprisegiftco.com and send photos. We will file a claim with FedEx and determine the next steps.
  • If you need to cancel your order, you have one hour from the time it was placed. We work like busy little bees to get your packages done quickly. For order cancellations, you must email us at lisa@surprisegiftco.com within one hour of placing your order. 
  • Surprise Gift Co. is not responsible for lost or stolen items. If it is listed as delivered on the shipping carrier’s site, we do not provide a refund or ship a new package.